Slowly but surely channels are disappearing from my Comcast cable, and there is very little I can do about it. Comcast is transitioning a bunch of channels from analog cable to digital, and they're letting people with analog cable get digital boxes to still receive these channels -- there's just one problem:
I'm not on my own account to ask for one.
For those of you who don't remember, I work from home. As part of this arrangement, my company provides the broadband internet required to VPN into the corporate network. Apparently, as part of this service (I've never asked), I also receive expanded basic cable. Am I supposed to receive this? I have no idea - as I'm not on the account, the company I work for is. I don't see a bill or a user agreement, corporate does.
Until now, this has been no big deal. The level of cable I was receiving was all that we wanted, and life was hunky-dory. Except now channels are disappearing, and I don't know what to do.
I'm actually more than happy to pay for a separate cable television service. I honestly budgeted for it. But as the internet account coming in on that line needs to remain in the name of my company, it would require it to be billed as a different account. Frankly, I'm lost as to how to proceed.
At the moment though, I am without Food Network, without Travel Channel, without HGTV, and without E! (which I only watch for The Soup). So yes, I'm without Joel McHale's non-network show, Anthony Bourdain, Mike Holmes and Alton Brown.
This is obviously not an ideal situation, and I need to find a way to get it fixed before I lose Jon Stewart or something.
How do I approach this though? As I said, the account connected to my apartment belongs to my employer, and I'm not doing anything that could possibly mess with that. Heck, that's the very reason Crysta and I also have a separate DSL account for our personal internet. I don't feel comfortable calling customer service, as I'm 1. Not on the account and 2. Afraid they'll do something to jeopardize my work connection. I sometimes wish my company had chosen to connect via DSL instead, and I could have just set up cable myself.